Nov 19, 2024
Whether it’s to automate manual processes, streamline workflow or create better experiences for customers, software applications can aid businesses in saving money, decrease human error and boost profits. Choosing the right business software isn’t easy with the many options to choose from.
Small and medium-sized companies (SMBs) can use low-cost and free alternatives to branded business suites such as LibreOffice and Google Docs. These suites typically comprise accounting, office productivity tools, project management and communications systems. For larger organizations, there are enterprise resource planning (ERP) solutions that come with more advanced features like inventory management and global reporting.
Tools for customer support such as live chats, co-browsing and even co-browsing can help companies to address problems with customers faster which leads to higher levels of satisfaction and retention. Some of these tools, such as Help Scout and Zendesk, are combined with other business applications to provide a better experience for customers.
Software for managing contracts, such as Plutio helps businesses keep up with ongoing projects by collating all relevant information into one place to make it easy to access and review. For example, users can view the progress of the project, billable time and invoices paid in the click of a button.
As younger customers prefer personalized products and services more businesses must adjust their marketing strategies. CRM tools can help businesses better understand customers’ needs and create products that are tailored to their needs. These tools can be used to study sales trends and market conditions.
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